Deposit and Cancellation policy
Credit card or PayPal paying customers: 100% deposit is required at the time of booking for stays of 2 or 3 nights. Full payment is also suggested for "Pay Now" selections. If you choose to submit a lower amount as a deposit you will forfeit your deposit if you cancel. You will receive an "Instruction and Directions" email within 5 days of our receiving of your paid in full reservation.
If you are paying by check: The same rule above applies, except your check for the balance must clear before our "Instructions and Directions" email is sent. Checks must be made payable to: A J Catanzaro. Checks made payable to any other name will not be accepted.
Any reservations made within 15 days of arrival must pay 100%. You will receive your "Instructions and Directions" promptly.
Check paying customers will have to secure your stay with a valid credit card or PayPal if reservations are made within 15 days of your scheduled arrival date. You will receive your "Instructions and Directions" promptly. (See note on "Payment" page)
Cancellations of a 100% payment made before 10 days of scheduled arrival will receive a 100% refund minus any credit card or PayPal fees (3%) if applicable payable to the rentor by check from the owner. Cancellations made within 10 days will receive a credit towards another stay at our Heart's Desire cabin.
Check-in time is 3:00 PM (or after) on your scheduled check-in date. Early check-ins can be arranged by notifying us in advance but only with approval from us. Early check ins will not be allowed on days when other guests are due to check out.
Check out time is 11:00 AM at the latest on your scheduled check-out date.
Our cabin is furnished with paper towels, toilet paper, trash bags, dishwasher powder and dishwashing liquid. A washer/dryer is located in the main building. We do not furnish laundry detergent.
Our cabin is cleaned and inventoried before and after each stay and you will be held responsible for any breakage, excessive cleaning (Ex. stains or burns in carpet, soiled bedspreads, etc.) or damage of any kind to your rental.
No smoking inside the cabin please! Smoking is allowed on the balcony.
Please follow the rules posted in the pool area for your safety. The pool in not in our control, swim at your own risk.
We love pets too, but they're not allowed in our cabin.
Make sure only the number of people paid for are actually staying in your cabin. The maximum capacity is four.
As you leave for home, we ask that you load and run the dishwasher, set the thermostat to 80 degrees-summer/60 degrees-winter, and put all wet linens in the bathtub. There is a garbage bin on the premises for disposing of your garbage.
We hope you enjoy your stay and will visit us again!